Common inquiry Q & A

About reservation☎

Can credit cards be used for paying the accommodation fee?

Most credit cards are accepted.

When do I pay for the accommodation fee?

For customers paying on the spot, please pay with either credit card or cash when you checkout.
Drinks during the meal will also be charged with the accommodation fee. In addition, other fees including drinks at the shop and bathing fee can also be paid during checkout.
But sand steam bath hot spring bathing charges cannot accept payment by card.

Is there a limit to the period and the number of people for each reservation?

There is no particular limit, but please consult us for group reservations. We have weekly and monthly plans available for long stay. Feel free to contact us.

Is there yukata for children?

Yukata for children is available for customers paying for the child's accommodation fee. When size does not match as S and SS have size, please order without reserve.
Infant (one where does not cost the hotel charges) prepares for 324 yen separately.

Is there a baby crib?

Baby cribs for infants are available. Chairs and baby cots for infants are unavailable.

Please tell rate of child (2 years old ... preschool child)

Yukata 324 yen
Bedclothing 2,160 yen
Breakfast (2 years old ... preschool child) 864 yen
Child food 2,700 yen

It becomes in this.

About the dishes

Please tell me the time for dinner and breakfast.

Dinner starts from 6:30 P.M. and customers can enter until 8:00 P.M. at the latest.
Breakfast is in a buffet style and is open from 7:00 to 9:00 A.M.

Are the meals inside the room?

The buffet-style breakfast is served on the first floor.
Dinner is also served on the first floor. Room meal plan for customers of 2 and dinner at a banquet hall (private room) for an additional charge are available. Please contact the hotel reservation section for more details.

What is for dinner?

We will prepare Japanese kaiseki dishes. The content of the dish varies depending on the accommodation fee and plan.

Is yukata okay during dinner time?

Yukata and slippers are okay in the hall. Feel free to relax.

About the hot spring

Is one-day bathing (stop-by) possible?

We drop in, and hot water goes. In the case of no vacancies of 500 yen per person (adult / child rate), I may decline rate. Please refer
As bathing is bundled as for the one-day lunch plan, please use this.

Is there a bath in the room?

There are a bath and toilet in all guest rooms, but it is not a hot spring. Please use the large swimming bath and outdoor bath for hot spring.

What time is the large swimming bath and outdoor bath until?

The large swimming bath and outdoor bath each have men's and women's. Available time: from 5:00 A.M. to 9:00 A.M. and from 3:00 P.M. to 12:00 P.M. (being cleaned from 9:00 A.M. to 3:00 P.M.)

Is there a sand steam bath hot spring?

Sand steam hot spring is unavailable at our hotel. However, there is "Natural Sand Steam Hot Spring Saraku" 5 minutes by car. Free shuttle bus is available to the facility. Yukata and slippers are okay.
▼Pickup time: Departure from hotel, every 30 minutes from 4:00 P.M. to 6:30 P.M.
  ※No appointment necessary ※         Departure from Saraku, every 30 minutes from 4:50 P.M. to 7:20 P.M.

▼1,400 yen with 1,200 yen face towel / bath towel with bathing rate normal 1,080 yen face towel
We sell at our front desk at the hotel. (face towel / bath towel is rental)
▼Saraku business hours: from 8:30 A.M. to 9:00 P.M. (being cleaned from 12:00 P.M. to 1:00 P.M.)

Is there a family bath?

Family bath is unavailable.

About the service

Are wheelchairs allowed inside the hotel?

The rooms are not barrier-free, but wheelchairs are allowed inside the hotel.
In addition, wheelchairs are available in the hotel. Please come to the front desk if necessary.

Is there a coin laundry?

There are no coin laundries at our hotel. There is a place 5 minutes from here by car.
Please come to the front desk for more details.

Is there a coffee shop?

You can enjoy coffee while looking at Kinko Bay in the lounge.

Is Internet available in the hotel and room?

Wireless LAN is available in the front lounge and the fifth floor guest room. Please be aware there are no rental PCs.

Is there a convenience store nearby?

There is a Lawson approximately ten minutes on foot or approximately three minutes by car. Also, there is a supermarket Nishimuta a little closer.

Are pets allowed?

We do not allow pets inside.

Is there cleaning?

We do accept cleaning, but it will be an outside order. Until 7:00 P.M. (Handed next morning), Closed on Sunday.

Is there temporary storage?

We will accept luggages at the front desk. If you are going to send a luggage beforehand, please write your name and accommodation date and deliver it to the hotel front desk section.

Is there an air cleaner or humidifier?

We offer in all rooms.

Is there a non-smoking room?

In this hotel, smoking is prohibited in / in all facilities in all rooms. Please use smoking area of the entrance side on smoking

Are there any amenities in the room?

There is shampoo conditioner body soap, yukata, towel bath towel, toothbrush, shaver in guest room. Dryer, television, electric kettle, refrigerator are also available.
(some plans include plan that amenity is not included in)

What about the protection of personal information including the name and address?

We will strictly manage our customers' personal information based on our privacy policy.

About transportation

Where is the place?

Go south on Route 226 from the Kagoshima direction. After passing "Kokuritsu Byoin Mae" intersection, there will be a Lawson and supermarket Nishimuta on the left. It is arrival at hotel when we will turn left as signboard of Ibusuki Royal Hotel is seen on national Ibusuki medical center, left on there, the right hand.

When you come from sand steamed hall sand comfort, "Nishimuta" is seen to the there left hand Superdrug "cosmos" on the right hand when we leave hall and turn right just before marine hotel to left (gimmatsusoku) and pass going straight, intersection, railroad crossing called [Shimosato]. [in front of national hospital] It is arrival at hotel when we will turn left when we turn left at the intersection of this as signboard of Ibusuki Royal Hotel is seen on national Ibusuki medical center, left on the right hand.

Is there a parking lot?

There is a free parking lot with a capacity of 50 cars. Guests coming by motorcycle can park at the space near the entrance. ※There is a limited number of space.

Is there a pickup from the station to the hotel?

I apologize for the inconvenience, but we do not take to and from. Please use the taxi.
It costs around 1,000 yen and takes approximately 5 minutes from JR Ibusuki station to the hotel.